Frequently Asked Questions

An automatic backup generator is a back up electrical system that operates whether you are home or away. Within seconds of an outage, it automatically supplies power directly to your CT home’s electrical circuit breaker box. After utility power returns, the generator shuts itself off and waits for the next outage. It operates on natural gas or liquid propane gas and sits outside just like a central air conditioning unit.

You can, but we highly advise you don't. For safety reasons and to ensure adherence to all local, state and national electrical codes, particularly for non pre-wired or larger systems, generator manufacturers recommend you use an authorized dealer or licensed contractor. CT Generator Services is an authorized Generac, Cummins, Briggs&Stratton, GE, and Kohler dealer and licensed contractor.

Yes, simple maintenance is required and is very important. Just like a car, all generators require periodic oil and filter changes to ensure maximum performance for years of reliable service. You can refer to the owner’s manual for routine maintenance procedures and schedules or contact CT Generator Service with any maintenance related questions. CT Generator Service also offers commercial and residential generator maintenance contracts in Connecticut.

During a utility power outage, an automatic backup generator provides numerous advantages over a portable generator:

• The American Red Cross recommends permanently installed backup generators as a safer way to provide backup power to a home than a portable generator.
• With an automatic backup generator properly installed outside, your home is protected from deadly carbon monoxide poisoning that is a much greater risk with portable generators.
• Running on the home’s natural gas or LP fuel supply, it is less expensive to run than gasoline and does not need to be refilled.
• They start automatically within seconds of a power outage, and eliminate the need to haul a portable generator outside or run extension cords throughout your home.
• They provide protection 24/7, whether you’re home or away, and they turn themselves off when utility power returns, so there is no need to monitor the unit during an outage.

The engines! Air-cooled generators come with engines that use fans to force air across the engine for cooling, while liquid-cooled generators use enclosed radiator systems for cooling, similar to an automobile. Generally, liquid-cooled engines are used on larger kW generators due to the larger engines required for the higher power output.

The amount varies and depends on engine model, length of time since the last oil change, amount of power the generator is produceing and length of the power outage. Check the Operation Manual included with your generator for a complete list of required maintenance procedures and schedules. Call CT Generator Service for any questions you may have.

No. Engines produce carbon monoxide, an odorless and colorless gas, if breathed causes serious illness and possible death. CT Generator Service will NEVER install a generator inside any home.